Keeping track of your contact with customers can be difficult and if you have more than one user administering your Magento store, the problems of who said what, and to who, can quickly create a customer service headache.
On Tap's Customer Comments extension enables you to create comments at the customer level about each of your customers. Normally Magento only enables you to attach notes to orders, invoices, etc - but now with this extension you can have customer specific notes that all of your staff can see an use.
Have quick access to these helps you service your customers better and increases your efficiency.
To see how easy it is to use, check out our
screencast.
Installation
We offer an optional installation service for this extension which will get you up and running.
Background
Some of our Magento products, including this one, are encoded with a Digital Rights Management (DRM) system called ioncube. This is used to protect our products from piracy and copyright infringements. This means that some or all of the code in our extensions is hidden and protected from modification.
Licensing per domain
Our extensions are licensed per domain, which means that they will only run on a specific web site.
For extensions that operate purely at the Magento back-end, this typically means you only need to license one domain regardless of stores in your Magento instance. For extensions that provide front-end changes, this typically means that you need a license for each domain name that will use the extension. We provide discounts for customers needing multiple domain licenses.
The license you receive also includes a free development server license so that you can test the extension prior to deploying it on your production server.
Delivery of your extension
Once you place an order we will generate a licensed version of the extension and deliver this to you by email. We do this as quickly as possible, but the process might take up to 2 business days during busy times. We are working to automate this process to provide immediate delivery in the near future.
What if I want to change the code?
We don't protect CSS, XML or .phtml files, so you still have the ability to customise the look and feel, and often some logic. If you have a specific need to customise one of our products beyond this, please feel free to contact us and we will be happy to assist you.
Why not just provide the full source code?
We invest time and effort into building and supported our Magento products. In order to protect this investment we have decided to encode our work.
How do I install ioncube?
Installing ioncube is generally very simple, and may already have been installed by your web host. If it is not, we provide the necessary 'loader files' that can be installed. You can grab the loader files here. We can assist you with the process. All hosting packages from On Tap come with ioncube pre-installed. Please check with your own web hosting company that you can run ioncube prior to purchasing this extension.
Are all of your products encoded?
No. Only our commercial products.
